WE ARE YOURCE
WE ARE YOURCE WE ARE YOURCE WE ARE YOURCEWe're Yource.
Increasing the value of your customers is our mission! That's why we first want to understand what you find valuable. Is that the Customer Experience with the aim of retaining your customers? Would you like your customers to start communicating via digital channels? Or would you like to address a new target group, so that you can serve more customers?
We specialise in everything that has to do with customers and contact. As a Business Process Outsourcer (BPO), we take over those parts of your value chain where customer contact takes place.
With our expertise, years of experience and smart Tech solutions, we form the basis. Our vision is that as a company you can only make a difference during human customer contact. And this is only possible if you put your employees (who we call our Members) at the heart of your organisation. Without a good Member Experience, no good Customer Experience.
Combine empowerment, meaning and reliable processes with data and knowledge and you get personal and enterprising customer contact. That's how we make a difference. That's what Yource stands for.
With no less than 12,000 Yource Members, we deliver an optimal customer experience every day. Our core values are Reliable, Personal and Entrepreneurial. With our expertise in the field of Recruitment, we can select the perfect employees for each company: our Members! We train them in our Yource Digital Campus.
Yource has a unique combination of customer contact services: Outsourcing, Insourcing and secondment of staff. In the Benelux you will find us in the Netherlands, Belgium and Luxembourg. We also have Near- & Offshore locations in Spain, Morocco, Bulgaria, Greece, Turkey and Suriname.
We know which solutions fit the mission and vision of our Partners and deliver tailor-made solutions. Would you like to be part of our Journey?
We are happy to be your partner in customer contact!
The Source is Yource!
CORE VALUES
THE VALUES OF YOURCE
VALUE
ENTREPRENEURIAL
Your goal, is our goal.
We provide the best solution for you.
We use our people and technique, with a focus on quality and costs.
VALUE
PERSONAL
Everything we do, is about people.
We like to make things personal. By co-creating with our Members, Partners and their customers.
VALUE
RELIABLE
You can count on us.
Our communication is open and honest.
Through one way of working we deliver reliable results.
We keep our promisses.
At Yource, we always work from our four core values. The Values Reliable, Personal and Entrepreneurial are the most important.
Combine empowerment, meaning and reliable processes with data and knowledge and you get personal and enterprising customer contact. That's how we make a difference. That's what Yource stands for.
LET'S TALK NUMBERS
THE YOURCE FORMULAS
EMPLOYEES ARE CUSTOMERS
Our members make the difference. That's why they are central to Yource. We take care of them as well as they take care of our Partners' customers. Because without a good Member Experience, there cannot be a good Customer Experience.
Members can count on us. When they need help, we are quick and clear about what is possible and what is not. And above all, we make it personal. We help them develop and empower them to think about improving the Customer Experience.
We regularly measure whether we deliver on our promise and how our Members experience working at Yource. This way, we can continuously improve the Member Experience.
THE YOURCE FORMULAS
TRULY MATCH
The magic of real personal contact requires a perfect match between our Members and the Partner they work for.
With out Truly Match, we ensure this match and link candidates based on work content, company culture and perspective. Because there are no surprises and the perspective is clear, we bind our Members to us for longer.
Based on our Circle Strategy, we are building a network of Yource locations where our members can gain inspiration and knowledge. In this way, we can carry out work for all our Partners at all locations and thus recruit talented new Members regardless of location.
THE YOURCE FORMULAS
JOURNEY WITH PERSPECTIVE
We make it as easy and fun as possible to work for us. We offer our Members the opportunity to develop themselves with a clear perspective. With us, you will develop skills that will help you for the rest of your career.
We offer concrete growth opportunities. At least 50% of our managers have been developed and trained at Yource. Vacancies are also always first set up internally, so that we offer our Members the opportunity to really fulfil their potential. We offer our Members the opportunity to gain (temporary) experience abroad at our Near- and Offshore locations. We sincerely enjoy helping colleagues embark on the adventure!
Flexibility is important, we understand that. That's why Members at Yource work from home some of the time. The training can also be followed flexibly, via the Yource Digital Campus. In this way, working at Yource fits in well with the lives of our Members.
THE YOURCE FORMULAS
VALUE BY CO-CREATION
Who knows the customers better than our Members, who have daily contact with these customers? That is why we believe it is essential that our Customer eXperience Officers (our members who lead customer contact) work with us in creating value for our Partners.
After all, our Members make the difference in customer contact through their personal and entrepreneurial approach. Within clear frameworks, they are given the opportunity to show initiative and make their own choices. Our working methods facilitate this. Through this co-creation, we optimize the Customer Experience.
This also adds meaning to the role our Members play, which means they want to connect with Yource for longer.
THE YOURCE FORMULAS
CLIENTS ARE PARTNERS
Clients are our Partners. We help them achieve their goals. Of course, we take care of them by providing customer contact for our customers, but also by contributing to the customer contact strategy.
We always live up to our promise. We are a reliable partner thanks to our consistent results and open and clear way of communicating. Even if something doesn't work out the way we thought it would. That's partnership.
We map out our Partner's Customer Experience. We then proactively look at how we can add value and which contacts we can prevent or automate through smart Tech solutions. We have all the expertise in-house to put this into practice.
Chief Executive Officer
Bob Mols
Chief Operations Officer
Ronald Smit
Chief Recruitment & Engagement Officer
Marjolein Kleijwegt
Chief Information Officer
Sander Elshof
Chief Financial Officer
Peter Ligteringen
ABOUT YOURCE
CORPORATE SOCIAL RESPONSIBILITY
Yource is a fast-growing, international organization. In addition to the impact that we have as an employer on our Members, the impact that we have on society and the world around us is also increasing.
This is our focus from a Social Responsibility perspective. We have developed our CSR policy in three areas: Yource People (everything we do for the Yource Members), Yource Planet (everything we do for the world around us) and Yource Cares (everything we do for society).
Curious how we are going to implement this?
Read more
Security & Compliance
A SAFE AND RELIABLE WORK ENVIRONMENT
The Legal & Compliance team ensures that all applicable laws and regulationsns, the Yource policy and the contractual obligations are followed. For this purpose, they use their own developed Compliance Framework. Data from and about Yource, its Members and its Partners must be secure. It is therefore very important to protect the availability, integrity and confidentiality in providing the information in the right way. At Yource, careful handling of data is an absolute must! Yource has chosen a clear approach with the YOURCECURE program and team.
Read more
QUESTIONS? WE HAVE THE ANSWER.
Are you looking for an answer that is truly helpful to you? Look no further. We even have the answers to questions you haven't yet considered.
