Services are Yource

services klantcontact yource

Discover our unique combination of customer contact services

Through our unique combination of services, we support you in the entire customer contact strategy. Not a one-size-fits-all, but customised customer contact to achieve your goals.

SERVICES

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services klantcontact outsourcing

SERVICES

In- & Outsourcing

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AI tech solution klantcontact

SERVICES

Tech Solutions

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staffing klantcontact services yource

SERVICES

Staffing

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learning Yource opleidingen

SERVICES

Learning

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Near & offshoring Yource

SERVICES

Near- & Offshoring

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Improvement yource

SERVICES

Improvement

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Workforce managment yource

SERVICES

Workforce Managment

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THE FUTURE IS YOURCE

Our people, the Yource Members, are the key to success

Our goal is to create such a good Member Experience, that our Members want to keep working at Yource for a longer period of time and promote the brand, the values and the Yource culture. If we do that right, the Future is Yource!

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Concept 16

CASES

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translink

Tech Case

CX & AI Voicebot Translink

Translink's wish was to improve the User Experience of its customers. How can we reduce the number of calls and send customers to Translink's online channels? And what new Tech solutions can we use for this?
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chat

Tech Case

Customer-oriented digitisation through CX for OTTO

Optimal customer focus. That is what we are aiming for together with our Partners. The Customer Experience is always central to this. We ensure that the improvements we make are perfectly tailored to the wishes of our Partners. Purposeful, with smart techniques and always in close cooperation with our Partner.
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menzis

Learning Case

Hybride Learning Menzis

How can we most effectively train new members in a time when joint training is no longer an option we can always take for granted? We would like to show how our flexible Learning solutions can help our Partners in a changing employment market.
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postnl

Improvement Case

Implementation Nearshoring PostNL

We offer various customer contact solutions for our Partners, of which Nearshoring is a good example. Nearshoring makes it possible to reduce costs, increase flexibility and recruit locally in a new environment!
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Yource telefoon

HR Case

Loyaltyprogramme Yource Coins

How do you make sure members feel welcome and valued? ! They are the difference for our Partners and identify opportunities to make the customer experience a little better every day. That is why we have developed a unique incentive program especially for our Members: Yource Coins!
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Youfone

Improvement Case

Continued improvement program Youfone

Meet the Yource Improvement Program (YIP). With this unique improvement program, not only do we investigate how we can jointly reduce costs, but also how we can simultaneously ensure optimal customer satisfaction and employee satisfaction
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WE DO NOT BELIEVE IN ONE-SIZE-FITS-ALL CUSTOMER CONTACT. WITH A UNIQUE COMBINATION OF SERVICES, WE DELIVER CUSTOMISED SERVICES

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QUESTIONS? WE HAVE THE ANSWER.

Are you looking for an answer that is truly helpful to you? Look no further. We even have the answers to questions you haven't yet considered.

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